www.190complaints.com.au
Telephone Information Services Standards Council
Summary of Determinations 01 October 2008 - 31 December 2008
|
Code
|
Breached
|
|---|---|
B1.1(b) |
3 |
B1.1(d) |
1 |
B1.2(a) |
14 |
B1.3.1 |
18 |
B2.1 |
6 |
B2.1.1 |
21 |
B2.15 |
11 |
B2.16 |
5 |
B2.3 |
2 |
B2.4 |
5 |
C1.3 |
4 |
C3.2 |
|
C3.3 |
|
D1 |
1 |
| Total Number | 91 |
|
Code
|
Breached
|
|---|---|
E10(c) |
4 |
E11(b) |
3 |
E12 |
4 |
E13 |
3 |
E14 |
2 |
E18 |
13 |
E22 |
45 |
E4 |
11 |
E6 |
35 |
E8.1 |
38 |
E9(c) |
10 |
| Total Number | 168 |
Remedies
Total Rectified: 195
Total Refunds: 5
Total "NFA": 28
External complaints resulting in no breaches: 6
Suspensions until rectified: 12
Suspensions for a Fixed Period: 7
Suspensions Withdrawn: 1
Total Terminations: 2
