www.190complaints.com.au
Telephone Information Services Standards Council
Summary of Determinations 01 May 2009 - 31 May 2009
|
Code
|
Breached
|
|---|---|
B1.1(b) |
3 |
B1.2(a) |
5 |
B1.3.1 |
3 |
B2.1.1 |
10 |
B2.15 |
3 |
B2.16 |
2 |
B2.4 |
2 |
B2.7.1 |
2 |
C1.3 |
1 |
| Total Number | 31 |
|
Code
|
Breached
|
|---|---|
E10 |
5 |
E10(a) |
36 |
E10(c) |
35 |
E11(a) |
1 |
E12 |
1 |
E20(d) |
1 |
E22 |
12 |
E4 |
9 |
E6 |
8 |
E8.1 |
10 |
E9(a) |
1 |
| Total Number | 119 |
Remedies
Total Rectified: 139
Total Refunds: 2
Total "NFA": 19
External complaints resulting in no breaches: 2
Suspensions until rectified: 5
Suspensions for a Fixed Period: 0
Suspensions Withdrawn: 0
Total Terminations: 0
