www.190complaints.com.au
Telephone Information Services Standards Council
Summary of Determinations 01 July 2008 - 30 September 2008
|
Code
|
Breached
|
|---|---|
B1.2(a) |
15 |
B1.3.1 |
19 |
B2.1 |
1 |
B2.1.1 |
20 |
B2.15 |
6 |
B2.16 |
9 |
B2.4 |
1 |
B2.7.1 |
2 |
C1.3 |
1 |
| Total Number | 74 |
|
Code
|
Breached
|
|---|---|
E10(c)(i) |
1 |
E10(c)(ii) |
1 |
E10(c)(iii) |
1 |
E11(b) |
1 |
E12 |
8 |
E20(d)(i) |
1 |
E20(d)(ii) |
1 |
E22 |
28 |
E4 |
26 |
E6 |
40 |
E6.1 |
1 |
E8.1 |
43 |
E8.2 |
2 |
E9(a) |
1 |
| Total Number | 155 |
Remedies
Total Rectified: 192
Total Refunds: 7
Total "NFA": 95
External complaints resulting in no breaches: 75
Suspensions until rectified: 4
Suspensions for a Fixed Period: 19
Suspensions Withdrawn: 3
Total Terminations: 2
